I sat down to write a blog about pitching this morning and then remembered I had to book my car in for repair. An hour later I’d abandoned the attempt and decided to write this blog instead because I’m seriously…
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How to seriously p1$$ off your clients
Tagged with: Angry Clients, customer, Customer Care, customer experience, Customer Service, Keeping clients happy, sales relationships
Posted in Blog, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Customer Service, Sales Relationships
What Happens If You Don’t Treat Your Established Clients Like Your New Ones?
A friend of mine told me this story recently and it really struck a chord with me. Since 1997 he had paid £32 a month to one of the big Internet providers for his home broadband. Not a big enough…
Tagged with: Client Care, Client Management, Customer Care, Keeping clients happy
Posted in Blog, Sales Account Management, Sales Customer Service
Posted in Blog, Sales Account Management, Sales Customer Service