Blog Archives

We don’t eat in restaurants just because we’re hungry

It’s all about the customer experience, so create one that’s worth talking about and make your business stand out.

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Posted in Blog, Sales Customer Service

Epic client complaint handling by a US hotel (AMAZING!)

If you think you’re client complaint handling was excellent check this out (it blew me away!)

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Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Sales Customer Service

How to seriously p1$$ off your clients

I sat down to write a blog about pitching this morning and then remembered I had to book my car in for repair. An hour later I’d abandoned the attempt and decided to write this blog instead because I’m seriously

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Posted in Blog, Sales Customer Service, Sales Relationships

How To Stand Out From The Rest

The other day I was returning from holiday on a BMI flight from Murcia to Birmingham. I think these days we all travel by air so much it’s rather like catching a bus: we just sort of go through the

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Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Sales Customer Service

People buy from people; make your firm more personable

We have all heard that saying: people buy from people. Of course they do because you can trust a person; you can like a person and you can establish a relationship with a person. You can do none of these things

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Posted in 3 Converting Prospects, Differentiation In the Sales Process, Sales Customer Service

Great Things Come In Little Packages

The Forte Hotel in Florence We once stayed at the Forte Hotel in Florence. A great hotel in every way: service, position and overall quality were all excellent and I wouldn’t hesitate to recommend it. As usual I had taken

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Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Personal Brand, Sales Customer Service

Size Isn’t Everything Is It Now?

I spent the weekend at our little getaway on the Welsh coast (one of our sunsets – Florida eat your heart out). I have been going there for years and find it a great tonic: a mixture of relaxation, recuperation and

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Posted in Blog, Sales Customer Service
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