It’s all about the customer experience, so create one that’s worth talking about and make your business stand out.
Blog Archives
We don’t eat in restaurants just because we’re hungry
Tagged with: Client Satisfaction, customer experience, Customer Satisfaction, Customer Service
Posted in Blog, Sales Customer Service
Posted in Blog, Sales Customer Service
How a baby’s bottle cost an airline A$100k
Just a quick reminder of how much a small act of thoughtlessness can cost you BIG BUCKS!
Tagged with: airlines, Client Care, Customer Care, Customer Service, lost client, lost revenue
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
Epic client complaint handling by a US hotel (AMAZING!)
If you think you’re client complaint handling was excellent check this out (it blew me away!)
How to seriously p1$$ off your clients
I sat down to write a blog about pitching this morning and then remembered I had to book my car in for repair. An hour later I’d abandoned the attempt and decided to write this blog instead because I’m seriously…
Tagged with: Angry Clients, customer, Customer Care, customer experience, Customer Service, Keeping clients happy, sales relationships
Posted in Blog, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Customer Service, Sales Relationships
the reason why 67% of clients swap their suppliers
67% of clients swap suppliers for the same reason and it’s probably not what you think. Find out here.
How to delight your clients on a zero budget the “Raffles” Way
I thought I had a handle on good client service, after all I’m Mr Mike “set yourself apart by what you do” Ames. Well I had a recent experience at the Raffles Hotel in Singapore that made me think again.…
How To Stand Out From The Rest
The other day I was returning from holiday on a BMI flight from Murcia to Birmingham. I think these days we all travel by air so much it’s rather like catching a bus: we just sort of go through the…
Tagged with: Customer Service, Differentiation, Excellence
Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Sales Customer Service
Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Sales Customer Service
People buy from people; make your firm more personable
We have all heard that saying: people buy from people. Of course they do because you can trust a person; you can like a person and you can establish a relationship with a person. You can do none of these things…
Tagged with: Customer Service, Differentiation
Posted in 3 Converting Prospects, Differentiation In the Sales Process, Sales Customer Service
Posted in 3 Converting Prospects, Differentiation In the Sales Process, Sales Customer Service
Great Things Come In Little Packages
We once stayed at the Forte Hotel in Florence. A great hotel in every way: service, position and overall quality were all excellent and I wouldn’t hesitate to recommend it. As usual I had taken a book to read, as…
Size Isn’t Everything Is It Now?
I spent the weekend at our little getaway on the Welsh coast (one of our sunsets – Florida eat your heart out). I have been going there for years and find it a great tonic: a mixture of relaxation, recuperation and…