Just a quick reminder of how much a small act of thoughtlessness can cost you BIG BUCKS!
Blog Archives
How a baby’s bottle cost an airline A$100k
Tagged with: airlines, Client Care, Customer Care, Customer Service, lost client, lost revenue
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
How to seriously p1$$ off your clients
I sat down to write a blog about pitching this morning and then remembered I had to book my car in for repair. An hour later I’d abandoned the attempt and decided to write this blog instead because I’m seriously…
Tagged with: Angry Clients, customer, Customer Care, customer experience, Customer Service, Keeping clients happy, sales relationships
Posted in Blog, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Customer Service, Sales Relationships
the reason why 67% of clients swap their suppliers
67% of clients swap suppliers for the same reason and it’s probably not what you think. Find out here.
How To Become A Trusted Advisor; Easy If You Have The Backbone
So you’d like to become a trusted advisor to your clients eh? Who wouldn’t but could you do this? When I first went into sales it was with a Midlands based IT recruitment company. I knew nothing about sales and…
What Happens If You Don’t Treat Your Established Clients Like Your New Ones?
A friend of mine told me this story recently and it really struck a chord with me. Since 1997 he had paid £32 a month to one of the big Internet providers for his home broadband. Not a big enough…
Tagged with: Client Care, Client Management, Customer Care, Keeping clients happy
Posted in Blog, Sales Account Management, Sales Customer Service
Posted in Blog, Sales Account Management, Sales Customer Service