It’s all about the customer experience, so create one that’s worth talking about and make your business stand out.
Blog Archives
We don’t eat in restaurants just because we’re hungry
Tagged with: Client Satisfaction, customer experience, Customer Satisfaction, Customer Service
Posted in Blog, Sales Customer Service
Posted in Blog, Sales Customer Service
2 Approaches To Lifting Client Satisfaction Levels
This formula shows how people calculate their satisfaction with what you’ve done for them. Satisfaction = Reality – Expectation Obvious, I know, but all too often forgotten. So here are two ways to lift your clients satisfaction levels . Make whatever…
Tagged with: Client Satisfaction, Customer Satisfaction
Posted in Blog, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Customer Service, Sales Relationships
How To Become A Trusted Advisor; Easy If You Have The Backbone
So you’d like to become a trusted advisor to your clients eh? Who wouldn’t but could you do this? When I first went into sales it was with a Midlands based IT recruitment company. I knew nothing about sales and…
Sili Features: How To Stand Out From The Competition And Delight Your Clients
Recently my daughter and her friends had a weekend break in Amsterdam to celebrate the birthday of one of the group. They stayed at a small hotel off the beaten track which had been booked at random from the internet…
5 Ways to Leave a Trail of Happy Clients Behind You
I like my business development to be like my food: simple but tasty. Let’s see if this little lot tickles your BD taste buds like it does mine. 1. Always do what’s best for the client. Short term gain, long…
Why being great isn’t an option
Actually these days being great at what you do isn’t an option in the same way that a steering wheel isn’t an option on a car; its sort of essential to make the car work properly. The problem is that…
Tagged with: Being Great, Client Satisfaction, Greatness, Job Security
Posted in 2 Prospecting, Blog, Differentiation In the Sales Process, Personal Brand
Posted in 2 Prospecting, Blog, Differentiation In the Sales Process, Personal Brand