Should you get to know your clients on a personal level – yes you should, here’s why…
Blog Archives
Do you know your clients as well as you think?
Tagged with: Client Care, Happy Clients, Know your clients
Posted in Blog, Sales Effectiveness, Sales Relationships
Posted in Blog, Sales Effectiveness, Sales Relationships
How a baby’s bottle cost an airline A$100k
Just a quick reminder of how much a small act of thoughtlessness can cost you BIG BUCKS!
Tagged with: airlines, Client Care, Customer Care, Customer Service, lost client, lost revenue
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
7 ways to create sticky clients who buy more and stay longer
7 ways to make your clients more sticky so that they buy more and stay longer.
the reason why 67% of clients swap their suppliers
67% of clients swap suppliers for the same reason and it’s probably not what you think. Find out here.
How To Become A Trusted Advisor; Easy If You Have The Backbone
So you’d like to become a trusted advisor to your clients eh? Who wouldn’t but could you do this? When I first went into sales it was with a Midlands based IT recruitment company. I knew nothing about sales and…
What Happens If You Don’t Treat Your Established Clients Like Your New Ones?
A friend of mine told me this story recently and it really struck a chord with me. Since 1997 he had paid £32 a month to one of the big Internet providers for his home broadband. Not a big enough…
Tagged with: Client Care, Client Management, Customer Care, Keeping clients happy
Posted in Blog, Sales Account Management, Sales Customer Service
Posted in Blog, Sales Account Management, Sales Customer Service
One Simple Way To Measure The Strength Of Your Client Relationships
It comes down to one question that you need to ask of each client relationship you have: “Can I send non-work related texts to this person and feel confident that they will reply?” That’s it really. Yes – your relationship is where…
Tagged with: Account Management, Client Care, Client Relationships
Posted in Blog, Sales Account Management, Sales Conversion, Sales Relationships
Posted in Blog, Sales Account Management, Sales Conversion, Sales Relationships