I’m not sure how you deal with customer complaints but this US hotel shows why the Americans have such a strong reputation for customer service. When I first heard this true story (thanks for sharing Joe Reevy) it blew me away.
It’s an interesting one, for sure, but the message it screams out loud and clear is the real take-away.
It made me ask myself “am I doing enough when things don’t go to plan and can I actually make it work to my advantage?”
Anyway, take a look and see what you think – as usual I’ll be MEGA grateful if you could leave a comment for others to read.