This might sound like heresy but deep down you know it’s true. What do you do if the biggest tree in the orchard stops bearing fruit? You try everything to make it start again but nothing works. Worse still,…
Blog Archives
Sometimes even your biggest clients have to go.
Tagged with: Business, clients, Letting clients go
Posted in 5 Client Management, Blog, Sales Account Management, Sales Relationships
Posted in 5 Client Management, Blog, Sales Account Management, Sales Relationships
7 ways to create sticky clients who buy more and stay longer
7 ways to make your clients more sticky so that they buy more and stay longer.
Epic client complaint handling by a US hotel (AMAZING!)
If you think you’re client complaint handling was excellent check this out (it blew me away!)
How To Become A Trusted Advisor; Easy If You Have The Backbone
So you’d like to become a trusted advisor to your clients eh? Who wouldn’t but could you do this? When I first went into sales it was with a Midlands based IT recruitment company. I knew nothing about sales and…
Sili Features: How To Stand Out From The Competition And Delight Your Clients
Recently my daughter and her friends had a weekend break in Amsterdam to celebrate the birthday of one of the group. They stayed at a small hotel off the beaten track which had been booked at random from the internet…
5 Ways to Leave a Trail of Happy Clients Behind You
I like my business development to be like my food: simple but tasty. Let’s see if this little lot tickles your BD taste buds like it does mine. 1. Always do what’s best for the client. Short term gain, long…
How to delight your clients on a zero budget the “Raffles” Way
I thought I had a handle on good client service, after all I’m Mr Mike “set yourself apart by what you do” Ames. Well I had a recent experience at the Raffles Hotel in Singapore that made me think again.…
Curation: how to stand out and add REAL value to your stakeholders
There’s a new thing in town and it has a new name but more of that later. First though here’s the big problem and it’s made of 3 parts: – The world is full of things we would find useful…
How To Stand Out From The Rest
The other day I was returning from holiday on a BMI flight from Murcia to Birmingham. I think these days we all travel by air so much it’s rather like catching a bus: we just sort of go through the…
Tagged with: Customer Service, Differentiation, Excellence
Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Sales Customer Service
Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Sales Customer Service
So Even Carpet Fitters Can Differentiate Themselves: I Don’t Believe It!
This is a true story given to me by Les Philips of Index Wealth Management. Thank you Les, much appreciated. A few years ago Les had two Italian brothers as clients who lived in St Helens, Lancashire and were owner-managers of…
Tagged with: business development, Differentiation
Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Sales New Business
Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Sales New Business