This is for you if you struggle to get past the Gatekeeper when calling for decision makers
Blog Archives
the reason why 67% of clients swap their suppliers
67% of clients swap suppliers for the same reason and it’s probably not what you think. Find out here.
2 Approaches To Lifting Client Satisfaction Levels
This formula shows how people calculate their satisfaction with what you’ve done for them. Satisfaction = Reality – Expectation Obvious, I know, but all too often forgotten. So here are two ways to lift your clients satisfaction levels . Make whatever…
Tagged with: Client Satisfaction, Customer Satisfaction
Posted in Blog, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Customer Service, Sales Relationships
Half A Million Deal On The Strength Of Personality
By Christmas 1997 I was the MD of a multi-million pound IT services business and bored to tears. My partner and I had our usual festive lunch and based upon this fact and our firm belief that “if you lose…
5 Ways to Leave a Trail of Happy Clients Behind You
I like my business development to be like my food: simple but tasty. Let’s see if this little lot tickles your BD taste buds like it does mine. 1. Always do what’s best for the client. Short term gain, long…
3 Habits That Will Help You Win More Business…..
This is a true story. It highlights three highly important aspects of business development that could have a positive effect on your ability to win more business in the future. Here we go then. In a previous life I owned…
One Simple Way To Measure The Strength Of Your Client Relationships
It comes down to one question that you need to ask of each client relationship you have: “Can I send non-work related texts to this person and feel confident that they will reply?” That’s it really. Yes – your relationship is where…
Tagged with: Account Management, Client Care, Client Relationships
Posted in Blog, Sales Account Management, Sales Conversion, Sales Relationships
Posted in Blog, Sales Account Management, Sales Conversion, Sales Relationships
7 Ways To Measure If Attending A Business Event Was Worth It
We attend business events all the time: networking do’s, seminars, conferences, trade shows and so on. But how do we know whether it was worth it or not? Naturally if we went to learn something new the value comes from…
Tagged with: Networking, Seminars
Posted in 2 Prospecting, Blog, Real Networking, Sales New Business, Sales Relationships
Posted in 2 Prospecting, Blog, Real Networking, Sales New Business, Sales Relationships
An Angry Client Is Also An Opportunity – Don’t Waste It!
My first sales mentor used to rub his hands together in glee when we had a problem with one of our clients. “Any fool can do it when it’s going well but only a real star can do it when it’s…
If somebody sees you for a coffee does that make them a prospect?
listen to ‘If somebody sees you for a coffee does that make them a prospect?’ on Audioboo
Tagged with: Prospects, Sales Conversion
Posted in 2 Prospecting, Blog, Sales Conversion, Sales New Business, Sales Relationships
Posted in 2 Prospecting, Blog, Sales Conversion, Sales New Business, Sales Relationships