This might sound like heresy but deep down you know it’s true. What do you do if the biggest tree in the orchard stops bearing fruit? You try everything to make it start again but nothing works. Worse still,…
Blog Archives
Sometimes even your biggest clients have to go.
Tagged with: Business, clients, Letting clients go
Posted in 5 Client Management, Blog, Sales Account Management, Sales Relationships
Posted in 5 Client Management, Blog, Sales Account Management, Sales Relationships
A confusion that costs us money (and makes us unhappy)
There are two kinds of selling: transactional and relationship. A transactional sale takes place because there’s a need, a supplier, some money and a deal to be done. When that deal is done both parties go their separate ways. Think…
The Biggest Bear-trap you can fall into following an event
Timing is of the essence after an event, neglect to follow up promptly on the leads you have gathered, especially those who are in the buying zone, then you risk losing out.
Tagged with: Follow up, sales effectiveness, Sales lead
Posted in 2 Prospecting, Blog, Sales Coaching For Your Team, Sales Effectiveness, Sales New Business, Sales Relationships
Posted in 2 Prospecting, Blog, Sales Coaching For Your Team, Sales Effectiveness, Sales New Business, Sales Relationships
Do you know your clients as well as you think?
Should you get to know your clients on a personal level – yes you should, here’s why…
Tagged with: Client Care, Happy Clients, Know your clients
Posted in Blog, Sales Effectiveness, Sales Relationships
Posted in Blog, Sales Effectiveness, Sales Relationships
How a baby’s bottle cost an airline A$100k
Just a quick reminder of how much a small act of thoughtlessness can cost you BIG BUCKS!
Tagged with: airlines, Client Care, Customer Care, Customer Service, lost client, lost revenue
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
What you should post (and not post) on LinkedIn
What should post and not post on LinkedIn and why is posting so important anyway? Answers here….
Tagged with: LinkedIn, linkedin posts, Social Media
Posted in Blog, LinkedIn, Sales Communication, Sales Relationships, Social Media
Posted in Blog, LinkedIn, Sales Communication, Sales Relationships, Social Media
7 ways to create sticky clients who buy more and stay longer
7 ways to make your clients more sticky so that they buy more and stay longer.
10 reasons why emailing a prospect can be an epic fail
Too many people send an email instead of picking up the phone. Here are 10 reasons why this is an epic fail.
How to seriously p1$$ off your clients
I sat down to write a blog about pitching this morning and then remembered I had to book my car in for repair. An hour later I’d abandoned the attempt and decided to write this blog instead because I’m seriously…
Tagged with: Angry Clients, customer, Customer Care, customer experience, Customer Service, Keeping clients happy, sales relationships
Posted in Blog, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Customer Service, Sales Relationships
what is sales (and why “sales” is the wrong word for it)?
You have to sell as part of your job but you hate the word. Use these words instead. Much better.
Tagged with: Building Relationships, persuasion, relationship selling, Sales, the "S" word
Posted in Blog, Sales Leadership, Sales Relationships, Sales Tips For The Legal Sector
Posted in Blog, Sales Leadership, Sales Relationships, Sales Tips For The Legal Sector