A friend of mine told me this story recently and it really struck a chord with me. Since 1997 he had paid £32 a month to one of the big Internet providers for his home broadband. Not a big enough…
Blog Archives
What Happens If You Don’t Treat Your Established Clients Like Your New Ones?
Tagged with: Client Care, Client Management, Customer Care, Keeping clients happy
Posted in Blog, Sales Account Management, Sales Customer Service
Posted in Blog, Sales Account Management, Sales Customer Service
How To Stand Out From The Rest
The other day I was returning from holiday on a BMI flight from Murcia to Birmingham. I think these days we all travel by air so much it’s rather like catching a bus: we just sort of go through the…
Tagged with: Customer Service, Differentiation, Excellence
Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Sales Customer Service
Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Sales Customer Service
People buy from people; make your firm more personable
We have all heard that saying: people buy from people. Of course they do because you can trust a person; you can like a person and you can establish a relationship with a person. You can do none of these things…
Tagged with: Customer Service, Differentiation
Posted in 3 Converting Prospects, Differentiation In the Sales Process, Sales Customer Service
Posted in 3 Converting Prospects, Differentiation In the Sales Process, Sales Customer Service
An Angry Client Is Also An Opportunity – Don’t Waste It!
My first sales mentor used to rub his hands together in glee when we had a problem with one of our clients. “Any fool can do it when it’s going well but only a real star can do it when it’s…
When Does Language Become Jargon?
If you’re in the circle it’s language. One lawyer talks to another; one sales person to another; one ballroom dancer to another – they use words that they understand and feel comfortable with; enjoy using even. If you’re outside the circle it’s…
Tagged with: Alienation, Business Jargon, Frustration
Posted in Sales Communication, Sales Customer Service, Sales Presentation Skills
Posted in Sales Communication, Sales Customer Service, Sales Presentation Skills
The Top 10 TED Talks You Simply HAVE To Watch…..
So here they are; my top 10 TED videos (actually there are 11 of them and counting) and the reasons why you should check them out. Just on the off-chance that you don’t know what TED is it’s like YouTube…
Tagged with: brands, choice, Choices, Creativity, education, prosperity, Sales, Steve Jobs, TED
Posted in 0 Personal Development, Blog, Differentiation In the Sales Process, Sales Customer Service, Sales Leadership
Posted in 0 Personal Development, Blog, Differentiation In the Sales Process, Sales Customer Service, Sales Leadership
Surprised when you lose a client? It happens but why and what can you do about it?
listen to ‘Surprised when you lose a client? It happens but why and what can you do about it?’ on Audioboo
Tagged with: Account Management, Client Retention
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
Great Things Come In Little Packages
We once stayed at the Forte Hotel in Florence. A great hotel in every way: service, position and overall quality were all excellent and I wouldn’t hesitate to recommend it. As usual I had taken a book to read, as…
3 Small Ways To Excel At Business Development By Avoiding Compromise
When it comes to relationships I am a big believer in compromise. If you really think about it there is no other way to successfully steer your way through the complications of life than to practice a little give and…
Tagged with: business development, Compromise
Posted in Blog, Efficiency & Effectiveness, Sales Customer Service
Posted in Blog, Efficiency & Effectiveness, Sales Customer Service
Size Isn’t Everything Is It Now?
I spent the weekend at our little getaway on the Welsh coast (one of our sunsets – Florida eat your heart out). I have been going there for years and find it a great tonic: a mixture of relaxation, recuperation and…