Blog Archives

We don’t eat in restaurants just because we’re hungry

It’s all about the customer experience, so create one that’s worth talking about and make your business stand out.

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Posted in Blog, Sales Customer Service

Epic client complaint handling by a US hotel (AMAZING!)

If you think you’re client complaint handling was excellent check this out (it blew me away!)

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Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Sales Customer Service

How to seriously p1$$ off your clients

I sat down to write a blog about pitching this morning and then remembered I had to book my car in for repair. An hour later I’d abandoned the attempt and decided to write this blog instead because I’m seriously

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Posted in Blog, Sales Customer Service, Sales Relationships

2 Approaches To Lifting Client Satisfaction Levels

This formula shows how people calculate their satisfaction with what you’ve done for them. Satisfaction = Reality – Expectation Obvious, I know, but all too often forgotten. So here are two ways to lift your clients satisfaction levels . Make whatever

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Posted in Blog, Sales Customer Service, Sales Relationships

Curation: how to stand out and add REAL value to your stakeholders

There’s a new thing in town and it has a new name but more of that later. First though here’s the big problem and it’s made of 3 parts: – The world is full of things we would find useful

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Posted in 5 Client Management, Blog, Differentiation In the Sales Process, Personal Development, Real Networking, Sales & Events, Sales Customer Service
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