It’s all about the customer experience, so create one that’s worth talking about and make your business stand out.
Blog Archives
We don’t eat in restaurants just because we’re hungry
Tagged with: Client Satisfaction, customer experience, Customer Satisfaction, Customer Service
Posted in Blog, Sales Customer Service
Posted in Blog, Sales Customer Service
How a baby’s bottle cost an airline A$100k
Just a quick reminder of how much a small act of thoughtlessness can cost you BIG BUCKS!
Tagged with: airlines, Client Care, Customer Care, Customer Service, lost client, lost revenue
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
Epic client complaint handling by a US hotel (AMAZING!)
If you think you’re client complaint handling was excellent check this out (it blew me away!)
How to seriously p1$$ off your clients
I sat down to write a blog about pitching this morning and then remembered I had to book my car in for repair. An hour later I’d abandoned the attempt and decided to write this blog instead because I’m seriously…
Tagged with: Angry Clients, customer, Customer Care, customer experience, Customer Service, Keeping clients happy, sales relationships
Posted in Blog, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Customer Service, Sales Relationships
the reason why 67% of clients swap their suppliers
67% of clients swap suppliers for the same reason and it’s probably not what you think. Find out here.
2 Approaches To Lifting Client Satisfaction Levels
This formula shows how people calculate their satisfaction with what you’ve done for them. Satisfaction = Reality – Expectation Obvious, I know, but all too often forgotten. So here are two ways to lift your clients satisfaction levels . Make whatever…
Tagged with: Client Satisfaction, Customer Satisfaction
Posted in Blog, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Customer Service, Sales Relationships
Sili Features: How To Stand Out From The Competition And Delight Your Clients
Recently my daughter and her friends had a weekend break in Amsterdam to celebrate the birthday of one of the group. They stayed at a small hotel off the beaten track which had been booked at random from the internet…
5 Ways to Leave a Trail of Happy Clients Behind You
I like my business development to be like my food: simple but tasty. Let’s see if this little lot tickles your BD taste buds like it does mine. 1. Always do what’s best for the client. Short term gain, long…
How to delight your clients on a zero budget the “Raffles” Way
I thought I had a handle on good client service, after all I’m Mr Mike “set yourself apart by what you do” Ames. Well I had a recent experience at the Raffles Hotel in Singapore that made me think again.…
Curation: how to stand out and add REAL value to your stakeholders
There’s a new thing in town and it has a new name but more of that later. First though here’s the big problem and it’s made of 3 parts: – The world is full of things we would find useful…