It’s all about the customer experience, so create one that’s worth talking about and make your business stand out.
It’s all about the customer experience, so create one that’s worth talking about and make your business stand out.
Just a quick reminder of how much a small act of thoughtlessness can cost you BIG BUCKS!
If you think you’re client complaint handling was excellent check this out (it blew me away!)
I sat down to write a blog about pitching this morning and then remembered I had to book my car in for repair. An hour later I’d abandoned the attempt and decided to write this blog instead because I’m seriously…
67% of clients swap suppliers for the same reason and it’s probably not what you think. Find out here.
This formula shows how people calculate their satisfaction with what you’ve done for them. Satisfaction = Reality – Expectation Obvious, I know, but all too often forgotten. So here are two ways to lift your clients satisfaction levels . Make whatever…
Recently my daughter and her friends had a weekend break in Amsterdam to celebrate the birthday of one of the group. They stayed at a small hotel off the beaten track which had been booked at random from the internet…
I like my business development to be like my food: simple but tasty. Let’s see if this little lot tickles your BD taste buds like it does mine. 1. Always do what’s best for the client. Short term gain, long…
I thought I had a handle on good client service, after all I’m Mr Mike “set yourself apart by what you do” Ames. Well I had a recent experience at the Raffles Hotel in Singapore that made me think again.…
There’s a new thing in town and it has a new name but more of that later. First though here’s the big problem and it’s made of 3 parts: – The world is full of things we would find useful…