This might sound like heresy but deep down you know it’s true. What do you do if the biggest tree in the orchard stops bearing fruit? You try everything to make it start again but nothing works. Worse still,…
Blog Archives
Sometimes even your biggest clients have to go.
Tagged with: Business, clients, Letting clients go
Posted in 5 Client Management, Blog, Sales Account Management, Sales Relationships
Posted in 5 Client Management, Blog, Sales Account Management, Sales Relationships
How a baby’s bottle cost an airline A$100k
Just a quick reminder of how much a small act of thoughtlessness can cost you BIG BUCKS!
Tagged with: airlines, Client Care, Customer Care, Customer Service, lost client, lost revenue
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
Posted in Blog, Sales Account Management, Sales Customer Service, Sales Relationships
7 ways to create sticky clients who buy more and stay longer
7 ways to make your clients more sticky so that they buy more and stay longer.
10 reasons why emailing a prospect can be an epic fail
Too many people send an email instead of picking up the phone. Here are 10 reasons why this is an epic fail.
the reason why 67% of clients swap their suppliers
67% of clients swap suppliers for the same reason and it’s probably not what you think. Find out here.
How To Become A Trusted Advisor; Easy If You Have The Backbone
So you’d like to become a trusted advisor to your clients eh? Who wouldn’t but could you do this? When I first went into sales it was with a Midlands based IT recruitment company. I knew nothing about sales and…
Sili Features: How To Stand Out From The Competition And Delight Your Clients
Recently my daughter and her friends had a weekend break in Amsterdam to celebrate the birthday of one of the group. They stayed at a small hotel off the beaten track which had been booked at random from the internet…
5 Ways to Leave a Trail of Happy Clients Behind You
I like my business development to be like my food: simple but tasty. Let’s see if this little lot tickles your BD taste buds like it does mine. 1. Always do what’s best for the client. Short term gain, long…
How to delight your clients on a zero budget the “Raffles” Way
I thought I had a handle on good client service, after all I’m Mr Mike “set yourself apart by what you do” Ames. Well I had a recent experience at the Raffles Hotel in Singapore that made me think again.…
3 Rules You Mustn’t Break When Conducting A Negotiation
I’ve mentioned Mike Sparkes in this blog before. He was my first sales boss, my business partner, my mentor and my friend and he taught me pretty much all I needed to know to get started in sales. Well this…
Tagged with: Negotiation, Negotiation Skills, Reputation
Posted in 4 Pitching for Business, Blog, Personal Brand, Sales Account Management, Sales Negotiation, Selling Skills
Posted in 4 Pitching for Business, Blog, Personal Brand, Sales Account Management, Sales Negotiation, Selling Skills