2 Approaches To Lifting Client Satisfaction Levels



This formula shows how people calculate their satisfaction with what you’ve done for them.

Satisfaction = Reality – Expectation

Obvious, I know, but all too often forgotten. So here are two ways to lift your clients satisfaction levels .

  1. Make whatever you deliver for them much better.
  2. Promise them less.

Option 1 is by far the best but if you’re a bit short of time I’d probably go for option 2. Hope this helps.

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Posted in Blog, Sales Customer Service, Sales Relationships
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